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Andi Akbar Buchari

Customer Support

Experiences Educations Projects

Akbar Buchari

My Working Experiences

Have been in variety business nature since 2014

Tech Mahindra ICT Services

- Solving isue including AD acount, software, hardware and network
- Properly escalate unresolved isues to apropriate internal teams
- Ensure all isues are properly logged

Acenture Malaysia

- Resolving inquiries based on policy procedure efficiently and effectively
- Communicate, escalate and work together with higher tier specialist
- Provide start-to-end track and documentation report

Scicom (MSC) Berhad

- Handling inbound and outbound emails, calls and chats
- Monitor and improve aging items in the ticketing system
- Escalate and resolve concerns, issues and pending claims

Artmor Production House

- Manipulate and edit footage in a way that is invisible to the audience
- Review shooting script and raw material to create a shot decision list

Visionary Solution Sdn. Bhd

- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales

PriceWaterhouse Coopers

- Analyzing and evaluating accounting documentation, reports & data
- Performing the full audit cycle including risk management

PriceWaterhouse Coopers

- Determine the best solution based on the issue and facts
- Provide accurate information on IT products or services based on policy

Qiraman Holidays Travel Sdn. Bhd.

- Administration
- Customer Service
- Junior Graphic Designer

Wajartech Sdn. Bhd.

- Basic Software and Hardware Technician including printer and scanner

Formal Educations

My Educations

Liverpool John Moores University

Involvement
- President of Student Representative Council (SRC) 2018/19
- President of Red Sport House 2017/18
- Director of Rohingya Refugee Primary School Volunteering

YPC International College

Involvement
- President of To Sho Kan Club 2016/17
- Facilitator Leader for New Student Intake
- Representative for Foundation Student

Projects

Some of the project that have been done